International Buyers:

 

Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer’s responsibility. Please check with your country’s customs office to determine what these additional costs will be prior to bidding/buying.

 

 

FAQ:

 

1.How long time it takes for shipping time?

a.EMS shipping time about 10-20days. 

b. FedEx,TNT,UPS,DHL Shipping time usually about 3-7 days.

 

2.Do you offer custom made service?

a.Yes,we do. We can make the item according to your measurements as long as you agree that final alteration might be needed for best fit. We strongly recommend that you have your measurements taken by a professional before buying any gown online.

 

3.Can we chose another color for the item (design)?

a. Yes, the color chart in the description are optional for you. Please tell us the color number from our chart, then we can make the item in color you prefer.

 

4.Will the item looks exactly as shown on the pictures?

 a. Please note that our items are hand-made, and they can not be 100% exactly like the items in the photos. Just like hand painted pictures, painting the same image twice can never be exactly the same. Each listing is for making you an item which is about 90% like the item in the photos we have provided. Thanks for your kindly understanding.

 

 

Return Policy:

 

1.Our Cancellations Policy

a. Orders canceled within 24 hours of payment confirmation will be eligible for a full refund.

b. Orders canceled 1-3 days after payment confirmation will be eligible for a partial refund consisting of the full shipping cost and 50% of the product purchase price.

c. Orders canceled after 3 days of payment confirmation will be eligible for a partial refund consisting of the full shipping cost.

d. Once your order has been shipped, it can no longer be cancelled.

 

2.Returning For Replacement or Refund

a. Your satisfaction is of utmost importance to us. Upon the arrival of your package, we encourage you to check and make sure that the dress has been made to your order specifications. Try on your item as soon as possible without removing the tags, altering, or washing the item.

b. If you are returning or exchanging items or accessories, please make sure they are in their original condition - unworn, unwashed, unaltered, undamaged, clean, free of lint and hair and no perfume.

 

3.Defective, Damaged or Misshipped Items

a. You are eligible for a refund of the full purchase price plus shipping costs for defective, damaged or mis-shipped items. If you believe your items were damaged during delivery, you must first obtain "Proof of Damage" documentation from your delivery carrier.

 

4.Sizing or Fitting Issues

a. As all of our items are hand-sewn and custom tailored, the finished gown may vary by approximately one (1) inch in either direction of the specified measurements.

 

5.Return Process

- If you are satisfied with your item, your positive feedback is extremely important to us.

- Please kindly give us positive feedback or five stars once you're satisfied with your purchase.

- Please don't hesitate to contact us if you're unhappy with your dress. We can help you a lot and solve the problems.