Q&A

Q1:Do I still need to pay customs duties when shipping from Europe?

According to the EU Policy, custom duty are not included in the item price. If the item is shipped from Spain or Poland, we declare as the actual item price on the package

Q2: Where is the Israeli warehouse?

The Israeli warehouse is located in Cyprus. We declare product differently depending on the value of the item.

Q3: Can I provide receiver information in local language other than English?

Since the requirement from logistics providers, we need receiver full name and address in English if you selected shipping from China.

Q4: Could it ship to Canary Island?

Due to customs clearance issues, we currently could not ship to Canary Island and other islands, the island with a zip code of 35, 38, 52, 52, please do not place the order, we are welcome buyers place anorder other than the places we mentioned above.

Q5: Do I need to provide tax number?

For Brazilian customers, pleaseprovideyour personal CPFNumber when you placing order.

Q6:Can the robots work on dark carpet?

Like all other robots, the robot vacuum cleaner could not work on the dark floor. If your carpet is dark , machine defaultly as an obstacle and avoid this area .Besides, the robot is designed with double anti-collision, infrared detection and front bumper. The walland furniture are dark,machinemight collide on themdue to the miss detection.

Q7: Can I add any detergents to the tank?

Do not add liquids other than clean water to the tank, W400 has specialized detergent Please check ourRobot Accessory List.

Q8: Can I order plug other than US or EU?

Yes, please leave note before placing order, we will send the proper adapter or converter according the receiver’s region.